Online Sales During COVID-19 Lockdown

New Zealand is currently in Alert Level 4 - Lockdown, which means that all non-essential businesses must be closed, and people must make an effort to stay at home and avoid contact with others.

Fortunately, it seems that the Government will be allowing e-cigarette/e-liquid retailers to continue selling via their website. This means that you won't have to switch back to cigarettes over the 4-week lockdown period!

Product Stock-Levels

We're working hard to get all of our stock counted and listed on the website, but it may take a few days to get through everything. If you're looking for something specific (juice, coils, glass, etc), please contact us, and we'll do our best to sort you out!

Delivery Timeframes

NZ Post, CourierPost, and NZ Couriers are still operating during the lockdown, but they are taking some measures to reduce potential risks, and to ensure that their employees are safe.

They are also prioritising deliveries for medical organisations, researchers, civil defence, etc.

This means that your vape mail will arrive, but it may take a little longer than normal.

Contact-Less Delivery

Courier companies will be using a contact-less delivery approach.

This means that couriers will not be obtaining your signature on delivery. Instead, they'll take a few steps back, and ask for your name. The package will be left a meter or two away from your door, and you should pick it up after the courier has left.

Please respect the couriers space - they're putting their health on the line to ensure you can get your orders!

Continued Operation

Due to the evolving nature of the COVID-19 outbreak, there is a chance that the rules for online businesses may change at some point in the future

Unfortunately there isn't anything we can do about this, but we will keep you updated on the current situation.

We'll keep you updated by:

  • Posting updates to our Facebook page.
  • Sending updates to our newsletter (big green section below!).
  • Updating the Current website status with the latest info.

Lastly, and most importantly, keep safe!

Thank you!