Shipping Information



New Zealand

Shipping within NZ is handled by GoSweetSpot. The courier driver picks up each batch of processed orders* at 3pm every weekday afternoon. Delivery times vary, but items usually arrive within 48 hours for main centers, and 72 hours for rural areas. If you're having problems tracking your item or want to update the delivery details, please contact us!

We do not accept liability for lost/damaged packages, but we're more than happy to provide assistance in the event that your order does not arrive or is damaged in transit :-)

Shipping is free for on orders over NZD $70 (NZ addresses only).

Australia

We now offer shipping Australia-wide!

Shipping to Australia is also handled by GoSweetSpot but they frequently transfer packages to other courier services. Orders are still picked up at 3pm every weekday afternoon. Delivery times can vary heavily, depending on your location and proximity to the depot - usually taking between 5 and 14 days. Unfortunately, due to international shipping/safety laws, we cannot deliver batteries to Australia.

We do not accept liability for lost/damaged packages, but we're more than happy to provide assistance in the event that your order does not arrive or is damaged in transit :-)

Shipping is free on orders over NZD $100 (Australian addresses only)


Queensland Note: Due to confused laws in Queensland, you may have trouble receiving vape-related packages through customs - especially e-juices. If in doubt, please contact your local government and check the import laws for your area.

International

Currently we do not ship internationally, but hope to add this service in the very near future. Check back soon!


Wholesale

To discuss wholesale orders, please send us an email, or contact us via the contact page.



*Orders are processed at around 6pm (NZ time) every night. Packages are sent Monday-Friday inclusive, and Saturday for Saturday Delivery orders only.